Process Management Application for a world’s leading lighting manufacturer

A Process Management Application for the Engineering Department of a world’s leading lighting manufacturer based in Singapore 

The Scenario

The Engineering Department of a world’s leading lighting manufacturer based in Singapore is responsible for designing and building electronic circuits for different types of lights. The 200-member department receives the requests for design from various other departments like Sales/Marketing, R&D, Production, etc., almost on a daily basis, which has to be carried out by various teams who either specialize in a particular technology like ‘Saber’ or a process like ‘Finishing’. They required a Process Management Application to handle the requests and to ensure smoother operations.

The Challenge

The automated Process Management Application, which is to be built, has to consider several factors.

• Once a project request is generated, the project managers have to check the availability of the team members and anticipate the timeline.
• The priorities of the projects are subject to change and the team must suitably alter the daily tasks based on the change.
• About 30-40% of requests may require non-standard tasks as it may involve R&D.
• There may be many requests that need to be handled by multiple teams within the prescribed timeline.

The Solution

As a technology provider, Pixel Studios came up with a highly interactive Process Management Application that streamlines the process for the Engineering Department.

• Standard features like an interactive dashboard, the time log entries, reminders via notifications & email and the status/milestone management are included in the application.
• Few of the Special features included are:
  • Categorizing the projects under tags like ‘Continuous Improvement’, ‘Cost Down’, ‘Customer Incident’, ‘Productivity’ and ‘Yield Improvement’ portrays the purpose of such requests. This feature helps the project manager to assign members based on the required skill set.
  • Options to extract critical reports to track the efficiency and performance of individual employees
  • Projects can be assigned new priority with different colored tags based on the daily requirements. The tasks associated with those projects will be assumed high priority, ensuring effective delivery based on priority.
  • Remarks/Comments section under every project helping the engineers to communicate constantly, thus avoiding face-to-face meetings every time.
  • The user-friendly interface with color coding and graphical representations makes the navigation faster to get many things done on fewer screens.

The Result

With this need-driven Process Management Application, customized to the workflow, the operation of the Engineering Department was smoothened, as the clogs in the pipeline were removed. Every team member knew what to do, when to do and what is happening, which ensured high productivity while at the same time created an agile work environment to tackle the continuous change in requests.

Service Contract Application with an Android based mobile app for Site Engineers

A cloud-based service contract maintenance application coupled with an Android based mobile app to assist the service engineers maintaining the fire extinguishers at client’s places.

The Scenario

One of the renowned players in the industry, our client, supply and service various types of fire extinguishers installed at corporates, factories, warehouses, malls and IT premises.

The Challenge

As a part of their service, our client undertakes maintenance contracts during fire extinguishers’ lifecycle. The manual system of signups, maintenance and renewal of contracts was disorganized, leading to many human errors. On the other hand, at the clients’ site, typically where few hundreds of fire extinguishers of various life cycles are installed, a service engineer has to undergo laborious documentation of services done and spares supplied. This made the service engineers under productive. This also resulted in the delay of sending consolidated reports to the clients.

The Solution

As a technology consultant, Pixel Studios developed a cloud-based service contract maintenance application coupled with an Android based mobile app for service engineers on the field. The application includes a master module for brand, branches, capacity, service type and zone, customer module, customer approval, product module, product checklist module and service call confirmation module. With the help of an optimized database structure, the reports module was also developed with options to download the reports in PDF/Excel format whenever necessary.

In this android based mobile app, QR codes were generated for individual products. The service engineer scans the QR Code on the product to get details about that individual Fire Extinguisher & can enter mandatory service relevant data. The service engineer could complete the servicing & enter data by scanning the QR Code which is pushed to the server without his intervention. With this technology tool, it became easier to manage multiple clients (300 and above) in a hassle-free manner.

The Result

This android based mobile app facilitated faster update by the service engineers, resulting in higher productivity and accuracy of the reports. The easy-to-use cloud based service contract maintenance application enabled the client to manage multi-location contracts easily. This technological edge led to a higher satisfaction with our clients’ service, which is apparently higher than their competitors.