A cloud-based service contract maintenance application
coupled with an Android based mobile app to assist the service engineers
maintaining the fire extinguishers at client’s places.
The Scenario
One of the renowned players in the industry, our client, supply and
service various types of fire extinguishers installed at corporates,
factories, warehouses, malls and IT premises.
The Challenge
As a part of their service, our client undertakes maintenance
contracts during fire extinguishers’ lifecycle. The manual system of
signups, maintenance and renewal of contracts was disorganized, leading
to many human errors. On the other hand, at the clients’ site, typically
where few hundreds of fire extinguishers of various life cycles are
installed, a service engineer has to undergo laborious documentation of
services done and spares supplied. This made the service engineers under
productive. This also resulted in the delay of sending consolidated
reports to the clients.
The Solution
As a technology consultant, Pixel Studios developed a cloud-based
service contract maintenance application coupled with an Android based
mobile app
for service engineers on the field. The application includes a master
module for brand, branches, capacity, service type and zone, customer
module, customer approval, product module, product checklist module and
service call confirmation module. With the help of an optimized database
structure, the reports module was also developed with options to
download the reports in PDF/Excel format whenever necessary.
In this android based mobile app, QR codes were generated for
individual products. The service engineer scans the QR Code on the
product to get details about that individual Fire Extinguisher & can
enter mandatory service relevant data. The service engineer could
complete the servicing & enter data by scanning the QR Code which is
pushed to the server without his intervention. With this technology
tool, it became easier to manage multiple clients (300 and above) in a
hassle-free manner.
The Result
This android based
mobile app
facilitated faster update by the service engineers, resulting in higher
productivity and accuracy of the reports. The easy-to-use cloud based
service contract maintenance application enabled the client to manage
multi-location contracts easily. This technological edge led to a higher
satisfaction with our clients’ service, which is apparently higher than
their competitors.